Location
Lagos
Responsibilities
- Oversee direct day-to-day operations and service delivery of the member services centre to ensure total customer satisfaction.
- Development and implementation of systems, KPI’s service level agreements and process quality improvements with manager.
- Manage the member services operation which includes membership, registration, and information dissemination.
- Ensure that all membership records, communication and product orders processed by member service staff within required times.
- Monitor and optimize the performance and productivity of the Member service staff and all areas related to member services, provide ongoing feedback and training to ensure quality service.
Qualifications and Skills
- 3 to 5 years experience in similar job role while a University Degree would be of advantage.
- Knowledge of principles, practices and techniques of operations.
- Be creative, detail oriented and self-motivated.
- Must be fully computer system literate, preferably with prior experience of knowledge of the implementation of customer loyalty programmes.
- Knowledge of systems used in the Reservation Department would be an advantage.
- Good project management skills.
How to Apply
Interested candidates should send their detailed CV and applications toaviationcommercial@arikair.com
NOTE: The subject of the email should be the position.
Deadline
8 November, 2013
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