· installing and configuring computer hardware operating systems and applications;
· monitoring and maintaining computer systems and networks;
· talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
· troubleshooting system and network problems and diagnosing and solving hardware/software faults;
· replacing parts as required;
· providing support, including procedural documentation and relevant reports;
· following diagrams and written instructions to repair a fault or set up a system;
· supporting the roll-out of new applications;
· setting up new users' accounts and profiles and dealing with password issues;
· responding within agreed time limits to call-outs;
· working continuously on a task until completion (or referral to third parties, if appropriate);
· prioritizing and managing many open cases at one time;
· rapidly establishing a good working relationship with customers and other professionals, e.g., software developers;
· testing and evaluating new technology;
· conducting electrical safety checks on computer equipment.
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