LATEST JOBS AT STRESERT SERVICES LIMITED ( TELECOMMUNICATIONS AND DATA-SERVICES SECTORS)

Latest Jobs at Stresert Services Limited ( telecommunications and data-services sectors)

Company Profile:

Stresert Services Limited - Our Client is a global leader in the telecommunications and data-services sectors delivering wide range of affordable, high quality and easy to use broadband access and communication
services across Nigeria and Africa.

The company has vacant positions to fill:

Job Title: Technical Sales Support (9 Openings)
JOB Code: T-SS
Location: Lagos
Job Summary:
This role will be responsible for providing pre-sale and post-sale technical support services to the sales team in dealing with existing and potential customers and ensuring that customer queries are resolved efficiently and effectively within the agreed service level agreements. Some of the duties and responsibilities include but are not limited to:

Duties and responsibilities: 

• Pre- Sales Technical Support:
• Perform functional testing of User equipments form the warehouse to ensure that the devices are performing optimally prior to selling to customers and ensure that no underperforming device is sold to a customer
• Assist the products team in field testing and performance analysis of new products

Education and experience

• Degree or diploma Engineering, Computing, IT or other relevant field.
• Technical and/or sales experience in an ISP or telecom services provider - at least two years.
• Experience in the same or similar role will be of added advantage.

Job Title: Trainer / Training & Development Manager
JOB Code: Tr-Dev Mgr.
Location: Lagos
Job Summary:
This role will be responsible for on-going improvement of employee s skills enabling them to fulfil their potential within the organisation. The role will involve: indentifying skills gaps/training needs, preparing training plans, preparing and updating training material and conducting training programs. Developing training content and designing courses, exercises, assignments and other activities to enhance learning.

Education and experience

• Relevant Degree
• At least 5 years experience in same or similar role with a minimum of 3 years facilitation, course delivery and/or public speaking experience
• Specialised qualification/experience in training e.g. PTC, TOT, CIPD
• Knowledge and experience in techniques/ philosophies of adult education/learning

Skills and Competencies:

• Training background
• Excellent communication both written and oral
• Strong interpersonal and team leadership skills
• Strong computer skills including proficiency in word, excel and power point
• Ability to operate related computer software and business related equipment/training aids
• Ability to handle multiple priorities and complete tasks/projects according to plan
• Ability to travel to all the Client s business locations in and out country
• Professionalism in attitude and presentation
• Self motivated with strong organisational and time management skills

 Job Title: Regional Sales Manager (2 Positions)
JOB Code: Reg.Sales Mgr
Location: Lagos

Ensure the development and management of the following functions in the region:
(1) Sales Operations

• Operational target setting
• Operational reporting
• Inventory management and logistics
• Channel commission and incentive schemes
• Sales staff compensation

(2) Channel Development

• Distribution and sales partner acquisition
• New channel development

(3) Channel Management

• Direct: the Client s shops, direct sales forces
• Indirect: IT shops, internet cafes, banks, other retail chains (supermarkets, petrol stations), mass market (FMCG distributors and independent dealers)
• Wholesale (other operators and ISPs)
  • Conduct regular Continuous Improvement reviews with distribution and sales team members in the region
  • Manage the applicable OPCO governance and approval processes relevant to distribution and sales in the region
  • Ensure the regional sales organization behaves with ethics and efficiency
  • Establish and monitor service levels/ standards to ensure that regional operational KPIs meet OPCO and Group standards
  • Manage local relationships (logistics partner and distributors) in the region
  • Deliver the region s sales revenues (excluding interconnect), cost of sales (commission level) and OPEX targets as per the approved OPCO budget

Experience:

• 10 years of experience in distribution and sales to the consumer market with a minimum of 5 years in the telecom industry
• Experience should include a few years of operational sales in the streets (not HQ function)
• Experience in logistics is a plus
• Experience in FMCG is a plus
• Experience in B2B sales is a plus
• Experience in marketing is a plus

Job Title: Corporate Sales Manager (3 Positions)
JOB Code: Corp.Sales Mgr.
Location: Lagos
Job Summary:
This role will be responsible for growing and maintaining relationships with customers within the Client s corporate segment (typically more than 50 employees) and achieving set sales and revenue targets for the assigned segment and business sector(s).
The Corporate Sales Manager will have overall responsibility for selling and supporting the Client s complete data product and service offering in this segment and within the assigned business sector(s). Focusing on potential and existing corporate customers, the Corporate Sales Manager s most critical interactions will be customer presentations and face-to-face meetings with key influencers and decision makers in the target organisation.

Education and experience

• Degree in Business, Marketing, Sales other business related degree
• At least 5 years direct sales experience with at least 2 years at a supervisory level or handling corporate/ high net worth accounts
• Experience in the same or similar role in an ISP or telecom services provider will be of added advantage

Skills and competencies:

• Local market knowledge. Product specific knowledge will be an added advantage
• Successful track record in meeting and/ or exceeding sales targets. Strong aptitude and knowledge of Sales and Marketing Techniques
• Resource planning, organisation and time management skills
• Interpersonal and networking skills demonstrated ability to develop, build and maintain customer relationships
• Strong communication and presentation skills. Ability to present/ demonstrate various solutions to customers
• Result oriented with a strong drive and determination to excel. Strong work ethic, positive attitude and professional demeanour
• Able to work under highly demanding and challenging conditions
• Willing to go an extra mile to ensure customer expectations are met or exceeded
• Team leadership and management skills
• Computer Literate and ability to understand numerical information

 Job Title: Account Manager - Direct Sales (4 Positions)
JOB Code: Acc Mgr- Dir.Sales
Location: Lagos

Experience:

• 2-3 years of sales, marketing and/or customer care to the consumer/SME market
• Experience should include a few years of operational sales in the streets (not HQ function)
• Experience in telecom and/or FMCG is preferred in customer-facing environment

Job Title: Head of Indirect Sales
JOB Code: H-Ind.Sales
Location: Lagos
Job Summary:
This role will be responsible for the development and execution of the Client s short term and long term indirect distribution and sales channel business strategy. The role will be charged with the identification, on-boarding and management of strategic distribution partners, resellers etc. with the aim of extending the Client s distribution reach into existing and new markets and delivering enhanced revenue opportunities.

Education and experience

• Degree in Business, Marketing, Sales or other business related degree
• 10 years experience in Sales and Distribution with minimum of 5 years in the telecom or FMCG industry.
• Operational sales experience indirect sales channels, distribution, logistics and marketing is a plus.

Skills and competencies:

• Strong sales and distribution background
• Strong leadership, communication and project management skills
• Strong organisational skills with superior attention to detail
• Excellent analytical and problem solving skills with process focus/mindset
• Proven ability to manage multiple priorities simultaneously
• Demonstrated influencing and negotiation skills
• Strong self starter and able to drive initiatives independently.
• Accustomed to field based rather than office based role
• Flexible to work long hours and weekends with frequent in country travel

 Job Title: Head of Retail
JOB Code: H-Retail
Location: Lagos

Education:

• University degree
• Fluent in English (spoken and written)

Experience:

• 10 years of experience in distribution and sales and/ or customer service to the consumer market with a minimum of 5 years in the telecom industry
• Experience should include a few years of operational sales in a shop (not HQ function)
• Experience in B2B sales is a plus
• Experience in marketing is a plus
• Strong retail and customer service background
• Telecom background
• Sub-Saharan African experience is a must

Job Title: Regional Marketing Officer (Trade Marketing)
JOB Code: Reg. MKT Officer
Location: Lagos
Mission/ Core purpose of the Job (Short description)1. The Regional Marketing resource is responsible for brand building at the regional level. The role will coordinate the implementation of HQ agreed BTL Plans being executed by the BTL agency. Focus of this role is to build brand awareness, NPS (Net Promoter Score) and encourage willingness to try the Company s brand. 

• Specifically, it will include driving Company s participation at events such as:
• Business Sector, Cultural Association and Professional Group Meetings
• Road shows and exhibitions
• Promotions and product launches
• CSR, festivals and conferences
• In general, will be responsible for organizing and coordinating all corporate and marketing activities at the regional level.
• He/She will plan, implement and conduct post event evaluations.

2. Get positive publicity for events through the CSR & Brand Communication function

Education:

• University degree
• Fluent in English (spoken and written)

Experience:

• 4 years of experience post graduation
• Strong experience in executing Marketing Promotions and Customer Activation Programmes.
• Experience should include a few years of planning and implementing Road show, Town storming, Organizing Business Meetings
• Marketing Experience in the Telecom data segment will be an advantage.

Knowledge:

• Marketing Activation/Sales Background.
• Telecom sector experience is a strong advantage.
• Must have a flair for media exposures.

 Job Title: Head of Insights
JOB Code: H-Insights
Location: Lagos
Mission/ Core purpose of the Job (Short description)
Implement the set of common approaches and standards (blueprint) agreed by Group in order to generate a deep understanding of the market we operate in (business intelligence) as well as actionable customer insights enabling superior commercial performance 

• Market Intelligence: competition, geo-marketing, socio-demographics, etc.
• Market research: recurring (e.g. brand health tracking, customer satisfaction, customer advocacy/ Net Promoter Score, quality of gross adds, churn) and ad-hoc (e.g. focus groups, special topics)
• Data mining: recurring (e.g. quality of gross adds, churn, post launch analyses) and ad hoc (special topics)
• In close coordination with Group, adapt the Company s Insights Blueprint to local priorities and circumstances without compromising on the most important KPIs which must be comparable across market boundaries (i.e. same definition and methodology)
• Make sure Insights are not only being generated but also used to drive the business
• Develop market research and data mining capabilities in OPCO
• Help develop business cases to support commercial decisions
• Manage the applicable OPCO governance and approval processes relevant to the Insights function

Education:

• University degree
• Fluent in English (spoken and written)

Experience:

• 10 years of experience in commercial roles with a minimum of 5 years in the telecom industry
• Strong experience in customer insights/ market research and data mining
• Experience should include a few years of operations (not HQ function)
• Experience in developing business cases to support business decisions

Knowledge:

• Customer insights/ market research background
• Data mining background (incl. statistics)
• Telecom background
• Sub-Saharan African experience is a must

Remuneration
Salary is very competitive and above industry standards. 

How To Apply
Qualified candidates should please forward CVs to: recruitment@stresertservices.com using Job Title as subject of mail.

Only qualified candidates will be shortlisted and invited for an interview.

Application Deadline 15th November, 2013