NAIJA JOBS: Night Auditor at Ibis Hotels in Lagos

Job Details

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Ibis Hotel is located in the heart of Lagos, Nigeria. Ibis Hotel is recruiting for Night Auditor

JOB TITLE: NIGHT AUDITOR

Job Reference 141930

Job Category Reservation - Reservations Agent (m/f)

SKILLS

Level of Education

Bachelor / Licence

Areas of study: Hospitality Management

Professional experiences: 2 years

Languages essential: English

ESSENTIAL REQUIREMENTS

PROFESSIONAL TECHNIQUES / PRODUCTION

Handles the arrival and departure processes for guests, ensuring they take as little time as possible
Informs guests about any conditions or formalities during the stay, and hotel services; knows all about ibis special features and promotes the brand and hotel's offer according to the type of clientele
Handles phone calls and manages the reservation schedule according to brand guidelines: answers quickly and directly with a simple greeting, gives his/her first name during the reservation, uses the customer's name, highlights at least 3 of the brand's features, repeats the key information and ends the call with a friendly phrase. Modifies the welcome he/she provides and takes initiatives: may leave the reception itself to talk directly with guests, can offer guests the option of checking out at a time other than on departure
Follows up any customer requests (wake-up calls, taxi, breakfast room service etc.)
Writes a report on activities and incidents that occur during the night
Ensures that guest documentation at reception and in the lobby is available and up-to-date

OPTIONAL REQUIREMENTS

COMMERCIAL / SALES

Promotes the hotel's range of services in order to increase sales, modifying sales pitch to suit the customer's needs
Applies and actively supports the hotel's pricing policy
Encourages customer loyalty by promoting the brand and/or Group loyalty programme
Commits to fulfilling the brand's quality promise

MANAGEMENT AND ADMINISTRATION

HYGIENE / PERSONAL SAFETY / ENVIRONMENT

Ensures that the workplace remains clean and tidy
Applies the hotel's security regulations (in case of fire etc.)
Ensures the safety of property and people (night patrols etc.)
Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc.)

KEY TASKS

OBJECTIVES OF THIS POSITION:

To provide a warm and personal welcome for all guests who arrive at night
To contribute to guest satisfaction by providing a high standard of service in line with norms and procedures
To be responsible for the hotel once the daytime managers are off duty
To help the department meet its targets
To help increase hotel revenue through his/her sales efforts
To adopt appropriate IBIS SERVICE-ORIENTED behaviors and attitudes, focusing on the brand's values

SKILLS / QUALIFICATIONS REQUIRED

HND/Bachelor’s degree in Accounting, Business Administration, Economics or in any other related field
Minimum of 2 years work experience in a hotel or customer service center
Excellent communications, organization and time management skills
Proficiency in the use of the computer and application programs
Good mathematical and analytical skills
Capability of dealing with crisis or emergency situations effectively
Sales oriented
Ability to work as part of a team

DUTIES AND RESPONSIBILITIES

CUSTOMER RELATIONS

Job Type: fulltime
Required Experience: 0-1 year(s)
Desired Courses: *Accounting, Business Administration, Economics

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