Reservation Officer at Aero Contractors Toni – Anywhere

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Job Description

A good university degree/HND in any of the Social Sciences or Business Management Disciplines.

Job Purpose

Responsible for providing excellent services to customers in terms of ticketing reservations and Aero product to generate sales and ensure customer satisfaction and loyalty.
Effect reservations & ticketing for all Aero clients to generate sales.
Fare quotes to all Aero clients to provide the best applicable fares and generate sales.
Reconciliation of sales returns to accounts for daily sales.
Promote all Aero products to create awareness and generate sales.

Answer inquiries regarding information such as schedules and procedures.
Determine space availability on travel dates requested by customers and assign/sell such when available

Competencies

Knowledge of basic airline fares and ticketing
Knowledge of cash handling and debit card transaction
Knowledge of air kiosk
Excellent Customer service skills
Excellent oral and written communication skills
Ability to handle stressful situations
Detail oriented and accurate
Ability to perform basic mathematics
Ability to work under minimal supervision

Experience

1- 3yrs experience in Ticketing, Sales or Customer Service.

Added Advantage

Ability to speak and understand the local Language.

Kindly enter your applications in the attached excel format (Reservation Officer db) and send to careers@acn.aero on or before Fri 15th Nov 2013 with RESERVATION OFFICER as the subject of your email..

Please note that applications not in the attached format will be disqualified.

Only successful candidates will be contacted.