Operations Officer Vacancy at Standard Chartered Bank

Operations Officer Vacancy at Standard Chartered Bank

Job Title: Operations Officer

Job ID: 407311

Job Function: Technology & Operations

Location: Lagos

Job Description

• Assist in implementation of service and efficiency improvement initiatives with all relevant stakeholders and facilitate transfer of best practice
• Identify process improvement opportunities from Service Reviews and feedback to SQM (or equivalent)
• Identify competitive best practices from clients, TBSM staff, Front office staff and feedback to Head, TBSM
• Lead and enhance client support by driving co-ordination within our global TBSM and CSG network to build solutions for our clients’ needs
• Manage end-to-end service support with internal stakeholders on escalation of service gaps

Key Roles & Responsibilities

• Review service performance with our clients and generate ways to continuously improve service level standards as well as client efficiency (if appropriate)
• Conduct service reviews (regional / country) to identify and close gaps between clients needs and service delivery
• Analytics – review client data on a periodic basis through service reviews on transaction volumes, channel utilization, referrals (or TAT), queries, complaints, etc
• Monitor high value transaction processing, use authority for prioritization of transactions, when critical to client
• Conduct client visits – introduction, relationship building initiated by TB Sales to resolve issues and service relationship with Client’s Operations and Treasury counterparts
• Conduct proactive visits on transaction volumes, issues raised, etc
• Communicate client feedbacks to TB Sales and/or OCC RM on client needs and products
• Support the RFP process and play the role of a service specialist.
• Coordinate and conduct client trainings with internal stakeholders

Qualifications & Skills

• Good first degree (Bsc) preferrably in social sciences
• 5 to 7 years experience in financial sector, prefarably capital market operations
• Clear understanding of Nigeria capital market is an added advantage
• Ability to build and maintain good relationships with internal and external partners
• Candidate must be numerate and fast thinking

 APPLY ONLINE HERE