Location
Lagos
Job Description
Arik Air, West and Central Africa’s largest carrier, seeks the services of experienced and competent candidates to fill the position of Officer, Member Services.
Responsibilities
- Ensurinf efficient operation of member services centre.
- Ensuring enhancing member awareness by handling accurate information relating to the programme.
- Ensuring seamless member experience by handling of member queries & grievances.
- Efficient handling of members who have not received member pack.
- Ensuring pre-fight check to identify members scheduled to travel & circulation of the same to all airports.
- Ensuring availability of coded membership forms/collateral/branding and overall programme ownership at station.
Qualifications and Skills
- 3 to 5 years experience in similar job role while a University Degree would be of advantage.
- Knowledge of principles, practices and techniques of operations.
- Positive Attitude, Excellent communication in oral/written English.
- Must be fully computer literate, preferably with prior experience of the implementation of customer loyalty programmes.
- Knowledge of systems used in the Reservation Department would be an advantage.
How to Apply
Interested candidates should send their detailed CV and applications toaviationcommercial@arikair.com
NOTE: The subject of the email should be the position.
Deadline
8 November, 2013
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