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Minimum Qualification Required Experience Available Slots
Minimum Qualification Required Experience Available Slots
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A market leader in their specific FMCG industry requires the services of a very proactive Customer Care Manager for immediate engagement in the Head Office located East of the Niger.
Responsibilities:
Qualifications and Requirements:
Responsibilities:
- Lead and motivate staff in handling change, building trust, and partnership with respect to customer care.
- Perform timely performance evaluations and evaluate all Customer Care
- Staff on communication skills and technical knowledge.
- Ensure that all Customer Care Representatives have up-to-date benefit information.
- Ensure Customer Services follow-lip methods and that procedures arc complete and meet time standards.
- Develop and train senior staff'to provide a high level of support.
- Create methods to provide feedback and Quality Assurance on identified errors.
- Capture and report on all Customer Care measurements, production, and turnaround time metrics.
- Be able to identify opportunities for improvement and work on meeting and exceeding customer expectations.
- Assist with Customer Services as needed
Qualifications and Requirements:
- Minimum of First degree from a recognized University,
- A second degree would be an added advantage.
- Minimum five years post-graduation experience
- High level understanding of FMCG business will be an added advantage
- Excellent customer service skills with work experience to show for it.
- Strong verbal and communication skills.
This job originally appeared elsewhere.
You can also apply to this job from your e-mail box by sending your CV to 1a68a@jbng.me
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